Hannah Ruocco

Hannah joined Keystage Housing in 2022, following previous roles within the Keystage group, working for local authorities and as a property manager. 

Hannah’s role sees her looking after all properties within Keystage Housing. She oversees all maintenance and management of the sites, which numbers over 200 units, and is also responsible for the compliance of health and safety across all properties along with weekly, monthly and yearly maintenance and cleaning needs.

Hannah personally ensures that the properties’ environment is of the highest standard, that people feel safe and secure and that more than just their basic needs are met. She is instrumental in ensuring that every new resident who arrives is able to walk into a welcoming environment, one that is a home, not a space.

Hannah’s belief in Keystage Housing and its impact on the people it helps means that she is fully committed to helping those that can’t help themselves. Hannah says: “I believe we have the ability to change lives and this opportunity should be given to anyone, anywhere should they need it. I want everyone to know that we care, that they are important and they are so worthy of the opportunities they have.”

On Keystage’s vision and future, Hannah hopes to be managing a full service across a number of boroughs, following the successful roll out of the model that is currently active in Luton HARRP that helps people move from shared living, to HMOs, to independent living. 

Finally, on the people she works with at Keystage, and those they help and support every day, Hannah has this to say: “The people I work with are the best chosen family I could have. It never feels like work. Those we help along their journey are not numbers; they are people. We form real bonds with each and every one, and we help them settle into their new properties so they feel like they have a home. I genuinely feel that I work for a company that does amazing things for all those we come into contact with. I will be forever grateful for this opportunity and I look forward to the future where I continue to provide beautiful spaces for people to live in, and continue to work with the best people as we make all of our plans come to life.”