Lisa Petch

Service Manager.

Lisa has been working with Keystage for the past 2 years. 

Throughout her working life, she has held a variety of roles across many sectors, from running a pub to working with children with learning disabilities and adults with mental health issues. She spent several years working within a committee team organising and managing charity events from Help the Heroes to Children’s Leukaemia Trust. All these gave her the skills in which to play an important role at Keystage.  

Lisa was looking for a role that would marry the experience she had gained throughout her career. With a self-confessed passion for talking to people and listening to their stories (which is an ideal skill for working within this sector), Lisa says: “Every morning on my way to work, I would stop to chat to people from the homeless community, and realised I wanted to do more for them. I researched the kind of position that would adapt all my skills into one role.”Coming across the Resettlement Coordinator job for Keystage Housing, she researched the company and was excited about the holistic person-centred approach and the autonomy to create a support planned pathway for everyone to reach their potential. She immediately applied and following the interview process, was offered the role. Within 4 months she was promoted to Service Manager for HARRP Trinity in Northampton.

Her role is varied. Lisa leads and supports the day to day running of the busy hub, looking after staff and service users, as well as running the building and everything in between: voids, move ins, move on and complex cases. She is also responsible for building strong partnerships across multi agencies and support services. Lisa says “There is a clear gap within Northampton for these services and with our vision and passion I believe we can build and create good positive options to prevent the revolving door of homelessness.”

Outside of her busy role at Keystage, Lisa’s home life is equally as busy: “My personal life is full! I have 2 beautiful girls, a baby grandchild and a wonderful husband, not to mention a mini zoo – dogs, cats and a parrot!”  

She has high hopes for the future of Keystage: “I hope to have worked with the directors and the local authorities to build the much-needed framework that will allow for a successful wraparound pathway within Northampton that accommodates specialised complex needs. I’d also like to see more centres for vulnerable women.”

Lisa really believes that “anything is possible if we treat everyone with kindness and respect.” It’s a mantra everyone at Keystage seems to live by – and one we want to share more widely.


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