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What We Do

We recognise that homelessness is not just about housing. Our sites provide holistic, person-centred support with the help of our experienced and trained teams and hand-in-hand with local partners such as charities and local authorities - and of course the communities we reside in. This way we can provide the right type of support network that helps every person get back on their feet. Read on to find out more about the services we offer.

Services We Offer

Resettlement Accommodation Projects (RAP). The Resettlement Accommodation Project (RAP) provides a variety of accommodation options with support for those leaving custody, accessing probation services or those who have a mental health diagnosis.

RAP Intensive Hub

28 accommodation placements across 5 properties, for prison leavers or those with a history of a criminal justice intervention. Placements are provided for an initial 12 weeks to males who are homeless, who have a history of criminal justice interventions, alongside vulnerabilities that require housing assistance and resettlement support via tenancy and housing management. The service works closely with Probation Services, IOM and CRCs, alongside support agencies in mental health, drug and alcohol and advice /employment services.


30 placements across 6 HMOs in Luton, providing step down accommodation for individuals with a history of criminal justice interventions for up to 1 year. The team provides floating intensive housing management and resettlement support to people who are working towards independent living.

RAP Mental Health HMOs

8 placements in 1 property in Luton, providing step down accommodation and floating resettlement support for individuals with a recent or historical need for support relating to their mental health, housing and wellbeing. The service is provided for up to 1 year, with a personal outcome plan and support in transitioning into more permanent independent living.

RAP Supported Step Down

A new service for Luton, opened in 2021, providing 9 high quality two bedroom flats, offering accommodation with floating resettlement support provided in a personalised and bespoke way. The service is provided to individuals with low-medium support needs surrounding their mental or physical health and works in partnership with local statutory and third sector agencies, as a pathway towards independent living.

RAP Longview Villas

A commissioned support service working in partnership with Priory Adult Care, to provide 7 self-contained flats to individuals with a learning disability and/or mental health. Intensive Housing Management is provided by our RAP community team alongside commissioned support to achieve positive housing management outcomes.

Our Support Services

Keystage Housing also provides the following support pathways in addition to the accommodation support services outlined above. Our service-specific schemes work in partnership with other agencies and support providers to provide tailored supported housing. This can be for up to 2 years and helps facilitate positive resettlement on a longer term basis.

My Place Pathways

We have created 10 move-on homes for individuals with a history of rough sleeping in Luton, with revenue support to help those individuals to maintain their homes and resettle into permanent accommodation within a 2 year time frame.

Luton created a steering group, consisting of IMPAKT, Keystage Housing and Luton Borough Council, to create a multi-agency panel approach to the allocation of the properties, named locally as MYPP (My Place Pathway).

SMART Matching Service

A scheme providing support to individuals who are tenancy ready, to access accommodation in the private rented sector.


Working with local landlords we match individuals at risk of homelessness or who are homeless, and work towards breaking down barriers to securing accommodation in the PRS via provision of deposits, rent in advance and landlord liaison. Individuals referred onto this scheme can also be provided with support to prepare for a tenancy in the PRS or to sustain an existing tenancy if they are finding managing their accommodation difficult in the short term.

The right place, for the right person at the right time.